Returns & Exchanges

Our promise

If something is not right, we will make it right. Contact us and we will sort out a replacement or a refund, whichever you would rather have.

60 day returns

You have 60 days from the day your order arrives to request a return. The item should be in the condition you received it, and you will need your receipt or proof of purchase.

To start a return, email support@livaclean.com with your order number. We will reply with what to do next. If we ask you to send the item back, we pay the return shipping and send you a label, so a return never costs you anything.

Please do not post anything back before contacting us, because packages that arrive without a return request cannot be accepted.

Returns address:
Returns, Livaclean
114 Grand Cypress Ave
Palmdale, CA 93551
ATTN: Gary

Damaged, defective or wrong item

Please check your order when it arrives and contact us straight away if anything is defective, damaged, or not what you ordered, or if your parcel never arrived. We will replace it or refund it, and we will still help you once the 60 days have passed.

Refunds

We will let you know once your refund is approved. Approved refunds go back to your original payment method within 10 business days, and your bank or card issuer can take a little longer to post it. If more than 15 business days have gone by since we approved your refund, email support@livaclean.com.

Exchanges

Email us and tell us what you would rather have. The quickest route is usually a refund on the original order and a fresh order for the item you actually want.

What we cannot take back

Gift cards, anything classed as hazardous material, a flammable liquid or a gas, and items damaged through misuse rather than a fault on our side. If you are unsure about a specific item, just ask.

European Union, 14 day cooling off period

If your order is shipped into the European Union you have the right to cancel or return it within 14 days, for any reason and without giving a justification. The item should be in the condition you received it, and you will need your receipt or proof of purchase.

Questions

Email us any time at support@livaclean.com.